Premium Care Crete · Here to help

Plan your equipment rental

From choosing a model to arranging collection, here is how to plan your rental with Premium Care Crete.

1. Compare the equipment

Check the product photographs, specifications and transport notes. Seat width, overall width, user weight limit and lifting weight can be important. Ask your accommodation about doorway and lift dimensions where needed. A product listing does not establish suitability for a particular person's needs.

2. Send your dates and location

Choose a delivery region and give the exact hotel or address in your enquiry. Include both delivery and collection locations if they differ. Airport and port handovers need advance agreement.

Stock shown in the catalogue is not a live reservation calendar. The team must confirm availability for your specific rental period. Colour options and photographs do not guarantee a particular colour will be available.

3. Check the complete quote

Before agreeing, ask for the exact equipment, rental dates, rental price, delivery and collection charges, any other applicable charges, and the total payable including applicable taxes. Confirm the payment arrangements, any deposit and the cancellation or change conditions in writing. Bank details are available on our payment methods page; make a transfer only after agreeing the rental and amount with the team.

Sending a website or WhatsApp enquiry does not create a confirmed booking. Keep the written confirmation and agreed rental conditions.

4. Arrange delivery and handover

Agree a time and accessible meeting point. At handover, check the equipment and included accessories with the team, and ask for the operating and charging instructions for your model. Tell us promptly if anything appears damaged or does not work as expected.

5. During your rental and at collection

Follow the model's instructions and agreed rental conditions. Do not continue using equipment that appears unsafe or develops a fault; contact the team for assistance. Contact us before the agreed return date if you need an extension, as availability must be checked.

Have the equipment and supplied accessories ready at the agreed collection point and time. For a change of plans, reply to your original rental conversation.